Privacy Policy
Last Updated: March 31, 2025
telviro ("we", "our", or "us") operates telviro.online (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our services.
Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, email address, telephone number, and demographic information, that you voluntarily give to us when you register with the Site, make a purchase, or when you choose to participate in various activities related to the Site, such as online courses and masterclasses.
Payment Information
Financial information, such as data related to your payment method (credit card numbers, billing address) that we may collect when you purchase, order, or request information about our services from the Site. We store only limited payment information. All direct payment processing is handled by secure third-party payment processors.
Usage Data
Information automatically collected when you access the Site, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
Tracking Technologies and Cookies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy.
How We Use Your Information
We may use information collected about you via the Site to:
- Create and manage your account
- Process your transactions and send you related information, including purchase confirmations and invoices
- Provide you with access to masterclasses, courses, and educational content
- Send you administrative information, such as updates, security alerts, and support messages
- Respond to your comments, questions, and provide customer service
- Send you marketing and promotional communications that may be of interest to you
- Improve our Site and services through analysis and research
- Monitor and analyze usage and trends to improve your experience with the Site
- Prevent fraudulent transactions and protect against criminal activity
- Comply with legal obligations and enforce our terms and policies
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Instructors and Course Providers
If you enroll in masterclasses or courses, we may share relevant information with instructors and course providers to facilitate your learning experience.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
When we no longer require your personal information for the purposes outlined in this Privacy Policy, we will either delete or anonymize it, or, if this is not possible, we will securely store your information and isolate it from further use until deletion is possible.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You may request copies of your personal information
- Rectification: You may request that we correct any information you believe is inaccurate or incomplete
- Erasure: You may request that we erase your personal information, under certain conditions
- Restriction: You may request that we restrict the processing of your personal information, under certain conditions
- Objection: You may object to our processing of your personal information, under certain conditions
- Portability: You may request that we transfer the data we have collected to another organization, or directly to you, under certain conditions
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.
Marketing Communications
You may opt out of receiving marketing and promotional communications from us at any time by using the unsubscribe link in the emails we send, by updating your account preferences, or by contacting us directly. Even if you opt out of marketing communications, we may still send you non-promotional messages, such as those about your account or our ongoing business relations.
Third-Party Websites
The Site may contain links to third-party websites and applications of interest. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.
Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website.
Children's Privacy
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
If you believe we might have any information from or about a child under 13, please contact us immediately.
International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Site after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Contact Information
If you have questions or comments about this Privacy Policy, please contact us at:
telviro
Westwood Equestrian Westwood House Sheffield Road
Sheffield S35 4JB
United Kingdom
Email: help@telviro.online
Phone: +441912004847
Data Controller
For the purposes of applicable data protection laws, telviro is the data controller of your personal information. We are responsible for the collection, use, disclosure, retention, and protection of your personal information in accordance with our privacy standards, this Privacy Policy, and applicable laws.